Supporting the Later Living Sector

Empower residents on later living developments, whilst streamlining your support services

According to the Office for National Statistics, over-70s spend more time online than any age group, except those in their 20s (excluding time spent working or watching streamed video).

For housing providers in the later living sector, this means a fresh approach is required when it comes to establishing the types of support they provide.

Spaciable takes an holistic approach to resident support and, having partnered with some of the UK’s most prominent names in the sector, we are well placed to help you meet the changing needs of the market.

Later Living Developers We’ve Partnered With at Spaciable and Classic Folios

Who We’ve Helped

How Spaciable Helps

Whether residents live alone, have mobility restrictions or require extra assistance, Spaciable can help ensure everyone on your development feels cared for and supported.

Spaciable provides 24/7 support for residents via on-demand information that is clearly presented and organised, whilst also making it easier for site staff and residents to communicate.

Residents Feel Supported

streamline process

Respond to issues quickly and efficiently

Improve access to information with QR code stickers

connected communities

Personalised for each resident

microphone icon

Two-way communication between residents and site staff

Provide unique login to family members to assist with issues

Secure Cloud-based document storage for property safety certificates, etc.

Find the Balance Between Support and Empowerment

Specifications and Features

  • Make it as easy as possible for residents to access important and up-to-date information about their home, including safety certificates and instructional manuals, by uploading documents to the secure Cloud-based Library.

  • Enable residents to quickly report defects with supporting media so you can respond swiftly with the best course of action, as well as track the status of repairs.

  • Empower your residents to shape the environment they live in through customisable surveys, ensuring any changes to the development are undertaken with the best interests of the residents.

  • Give residents access to common troubleshooting solutions, saving you time and money handling queries, whilst giving residents reassurance when certain issues arise.

    FAQs are customisable, so can be used to address any topics specific to your developments, such as operating the emergency call system.

  • Many over 65s prefer phone calls as their primary method of communication when they have issues, which is why it's so important to continue to provide this information.

    Spaciable's Contacts categorises organisations, making it easy to find the most direct line to a resolution, whether that is someone within your company, or an external provider.

  • Written by our in-house Editorial team, our plot-specific Home User Guides feature information about settling in, maintenance and operational guidelines, details of your customer care processes and local information, written in an accessible style consistent with your brand.

  • Provide peace of mind to residents and their loved ones by adding secondary accounts at no extra cost, so family members can access the portal on their parents' behalf.

Resident Engagement and Creating a Community

Combat Loneliness and Create a Welcoming, Wholesome Environment

A quarter of all people aged over 50 live alone, placing extra onus on developers within the later living sector to help cultivate welcoming communities that provide the companionship so important to the general wellbeing of this age group.

Spaciable can help you facilitate this welcoming environment, ensuring high referral rates and standards of resident wellbeing.

Resident Engagement and Community Building

Specifications and Features

  • Bring residents together through the Spaciable app, where they can connect with neighbours and form groups based on shared interests, helping you market your developments as opportunities to make new friends.

  • Arrange events, such as card games or music afternoons, with the aim of bringing neighbours together and engaging residents.

    Event details can easily be created within Spaciable and shared to residents’ individual calendars.

  • Enable residents to share updates with their neighbours - whether it's a recommendation for a local restaurant or a heads-up about nearby roadworks - consolidating the resident-to-resident support system that is in place on your developments.

  • Create forms within Spaciable that enable residents to easily request wellbeing checks for any neighbours they may be concerned about, helping to create an environment where residents look out for one another, whilst helping your site staff stay proactive.

  • As an app-based solution, Spaciable Living provides much greater flexibility than exclusively web-based alternatives.

    Spaciable's push notifications help ensure key messages are seen by residents, with a 30% higher open rate than emails and a 900% increase in click-throughs.

  • Contribute to the local economy and improve the ease with which residents can access local amenities, public transport and healthcare facilities through the built-in Area Guide, helping them retain autonomy and the confidence to explore their neighbourhood.

  • Our QR code stickers, signs and posters are an effective way to communicate events, safety protocols and development updates with residents in communal areas, with links to the building's fire safety processes within the app, for example.

    Stickers can also be placed on appliances around each home that link to operational instructions or videos, making it easier for residents to familiarise themselves with the systems in their home.

A Turnkey Solution

Streamline In-house Processes and Optimise Efficiency

Reduce operational costs by consolidating property management and resident engagement processes within a single-login solution.

Your sales and customer care teams can access Spaciable using individual logins, ensuring synergy across operations, whilst digitalising processes improves efficiency with which tasks can be carried out.

Specifications and Features

Property Management

  • If your development features a function room, wellbeing facilities, guest rooms or a restaurant, residents can use Spaciable to effortlessly book a space.

  • Securely hold and release keys on a resident's behalf, for example, to enable maintenance works whilst they are away from the property or if a family member is visiting, improving speed of resolution, whilst providing the peace of mind of an audit trail and automated reminders.

  • Track resident engagement and use the data to support your care processes, ensuring accountability and maintenance of high standards.

  • Save approximately 6.3 hours per week on parcel management alone by automating scanning in and notifying residents.

  • Make it as straight-forward as possible for residents to pay ground rent or service charges using the app’s payment feature, as well as setting reminders in the calendar, reducing the need to chase payments.

  • For residents with mobility restrictions, or where meters are located in communal cupboards, meter readings can be requested and fulfilled through the Spaciable app.

100,000+

Homes digitally delivered

25+

Years' experience in customer care for home users

169%

Increase in message open rates

200+

Residential Developers’ trusted partner

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